The privacy and security of your information is important to us. This notice explains who we are, the types of information we hold, how we use it, who we share it with and how long we keep it. It also informs you of certain rights you have regarding your personal information under current data protection law. We will update this notice as required and at least annually (every December). Therefore, we suggest you revisit this notice every December to keep yourself informed.
 
The terms used in this Fair Processing Notice are based on the Information Commissioner’s Office. You can find out more about the ICO here: https://ico.org.uk.

Who are we?

Southwest Drawing Solutions Limited, is the Data Controller of the information you provide us and is registered with the Information Commissioner’s Office for the products and services we provide to you.

You can contact us for general data protection queries by email to info@southwestds.co.uk or in writing to The Data Protection Officer, Southwest Drawing Solutions Limited, 97 Cornfield Close, Bradley Stoke, Bristol, BS32 9DR. Please advise us of as much detail as possible to comply with your request.

For further information about Southwest Drawing Solutions Limited please visit www.southwestdrawingsolutions.co.uk

What information do we collect?

To enable us to provide you with the right product or service to meet your needs we will collect personal information which may include your name, telephone number, email address, postal address, occupation, additional details related to your enquiry.

We only collect and process sensitive personal data where it is critical for the delivery of a product or service and without which the product or service cannot be provided. We will therefore not seek your explicit consent to process this information as it is required by us to provide the product or service you have requested and is legitimised by its criticality to the service provision. If you object to use of this information, then we will be unable to offer you that product or service.

How do we use your personal information?

We will use your personal information to

• To provide the services that you have requested
• Communicate with you
• Develop new services
• Undertake statistical analysis

We may also take the opportunity to

• Contact you about our services that are closely related to those you already use us to provide you with
• Provide additional assistance or tips about these services
• Notify you of important functionality changes to our websites or contact details

Only where you have provided us with consent to do so, we may also from time to time use your information to provide you with details of marketing or promotional opportunities and offers relating to services from Southwest Drawing Solutions Limited.

From time to time we will need to call you for a variety of reasons relating to your projects or service (for example, to update you on the progress of a project or to discuss the various issue phases of your contracted work.

We may aggregate information and statistics on website usage or for developing new and existing services. These statistics will not include information that can be used to identify any individual.

Securing your personal information

We follow strict security procedures in the storage and disclosure of your personal information in line with industry practices, including storage in electronic and paper formats.

We store all the information that you provide to us, including information provided via forms you may complete on our websites, and information which we may collect from your browsing (such as clicks and page views on our websites).

Any new information you provide us may be used to update an existing record we hold for you.

When do we share your information?

We may use firms involved in financial management regarding payment.

We will not share your data with other companies who carry out market research on our behalf and who may contact you for the purpose of obtaining feedback on the products and services we offer. 

The data we collect about you may be transferred to, and stored at, a destination outside of the European Economic Area (“EEA”).

If we provide information to a third party we will require it and any of its agents and/or suppliers to take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Fair Processing Notice.

We may also share your information with anyone you have authorised to deal with us on your behalf.

How long do we keep your information for?

We will not keep your personal information longer than is necessary for the purpose for which it was provided unless we are required by law or have other legitimate reasons to keep it for longer (for example if necessary for any legal proceedings).

We will normally keep information for no more than 6 years after termination or cancellation of a contract or service we provide.

Your rights

There are a number of rights that you have under data protection law. Commonly exercised rights are:

• Access - You may reasonably request a copy of the information we hold about you. ICO guidance
• Erasure - Where we have no legitimate reason to continue to hold your information, you have the right to have your data deleted (sometimes known as the right to be forgotten). ICO guidance
• We may use automated decision making in processing your personal information for some services. You can request a manual review of the accuracy of an automated decision if you are unhappy with it. ICO guidance
• Marketing - If you wish to inform us of changes in consent for marketing please contact us at the address or telephone number indicated in any recent correspondence or emails you have received from us.

If you have any concerns about our use of your personal information, you can make a complaint to us at Southwest Drawing Solutions Limited, 97 Cornfield Close, Bradley Stoke, Bristol, BS32 9DR.

If you are unhappy about the way we have handled your data or upheld your rights, you can complain to the Information Commissioner’s Office (ICO) at any time.

Further details of your rights can be obtained by visiting the ICO website at https://ico.org.uk/your-data-matters.

Document last updated on Date: 8th March 2021